Clik here to view.
How to Manage Volatility, Uncertainty, Complexity and Ambiguity
How to Manage Volatility, Uncertainty, Complexity and Ambiguity – Part 1 When dealing with increased VUCA – volatility, uncertainty, complexity and ambiguity – what can leaders do? and how can they...
View ArticleLand Mines vs. Gold Mines
How to ask customers for feedback to build better relationships and drive sales Too often businesses adopt pessimistic mindsets when using customer surveys, with the surveys being focused on problems...
View ArticleNetwork Effects & the Collaboration Curve
Building a stronger business through network effects & collaboration Network effects are becoming increasingly important for businesses; especially those involved in technology, as by...
View ArticleThe Customer is NOT Always Right!
3 reasons why the customer is not always right One of the oldest adages for customer experience and customer service is “The customer is always right!”. Sorry, I don’t hold with that. Why? People...
View ArticleBring Your Customers on the Journey with You
How to make it easy for prospects and customers to buy….. A customer journey map is a very simple idea: a diagram that illustrates the steps your customer(s) go through in engaging with your company,...
View Article3 Steps to Help Your Managers Prepare for Difficult Conversations
In times of challenges and uncertainty, supervisors might be experiencing an increase in the number of difficult conversations with their staff. These could include delivering bad news about an...
View ArticleWhy Reducing Customer Churn is Important
How reducing customer churn can improve profit… Customer churn occurs when customers or subscribers stop doing business with a company or service It is normally described as the percentage of your...
View ArticleHow to Optimize When Managing Costs
How to Optimize When Managing Costs By: Andrew Cooke, Blue Sky GPS How to identify which costs need to be addressed, their importance and impact, and how to develop and prioritize your cost management...
View ArticleBetter Prioritization, Faster Execution
How to determine what your priorities are, and how to execute with excellence using a simple tool. Not only are our organizations undergoing an accelerating of change, but so are our customers. In...
View ArticleHow Do People Respond?
Understand how people can react – whether they take control of themselves, or abdicate responsibility… There is a simple, but useful tool that helps you to understand how people respond to situations,...
View Article